Contact support
Email [email protected] for product help. You can also use the support options shown in your account support page when signed in.
What to include
- The feature and exact action you used.
- What you expected and what happened instead.
- A safe page URL or link to the form platform. If the form is on a private page, you can instead provide:
- A link to the platform's public website.
- The HTML structure of the empty form fields, with sensitive data removed.
- A screenshot or short screen recording.
- The relevant field types.
- Steps that reproduce the issue.
This can help us identify the form technology and investigate whether support can be improved.
Billing and receipts
For a billing or receipt question, include the purchase email and approximate transaction date. Do not send complete payment card details. See Plans & Billing and Receipts first.