Contact support
Email [email protected] for product help. You can also use the support options shown in your account support page when signed in.
What to include
- The feature and exact action you used.
- What you expected and what happened instead.
- A safe page URL or link to the form platform. If the platform is in private, you can:
- include the platform public homepage link
- copy the html template of the empty form fields
- then we can try to guess the technology behind and potentially develop support on it
- The relevant field types.
- Steps that reproduce the issue.
- A screenshot or short recording when useful.
Billing and receipts
For a billing or receipt question, include the purchase email and approximate transaction date. Do not send complete payment card details. See Plans & Billing and Receipts first.